Terms & Conditions
Updated December 2022
Site Content
Intellectual Property
All intellectual property rights in the materials in or on the Site including, but not limited to, designs, data, text, images, trade marks or trade names, graphics, site layout and ‘look and feel’, and any underlying databases remain the property of Imperium Mortgages Ltd unless otherwise indicated.
You may download the Site to a local hard disk and print or copy extracts from the Site. You may not otherwise publish, copy, distribute, modify, transmit or reproduce in any form (whether in hard copy, electronic or otherwise) the information and materials on the Site without our permission. No part of the content of the Site may be incorporated into or stored in any other web site or other work in any form without our permission.
Disclaimer
We do not guarantee that the Site will be available continuously and without interruption or error, and We reserve the right to alter any part of the Site at any time, and to suspend or withdraw the Site at any time and for any reason. Whilst we have prepared the content of the Site in good faith and with reasonable skill and care, we make no representation and give no warranty (express or implied) as to the accuracy, satisfactory quality, completeness or fitness for any purpose of the content of the Site. Whilst we will try to keep the material on the Site up to date, We will not be liable to you or to any other party for any delays, errors or omissions in doing so.
We will not be liable or responsible to you for costs, losses, claims or damages of any kind, whether direct, indirect, consequential, special or otherwise, arising out of your access to, or use of, the Site nor your downloading and use of, or reliance upon, information provided on or through this Site.
Our Mortgage and Insurance Services and Costs
The Financial Conduct Authority
Imperium Mortgages Ltd is authorised and regulated by the Financial Conduct Authority (FCA). The FCA regulates financial services in the UK and you can check our authorisation and permitted activities on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/firms/systems-reporting/register. Our Financial Services Register number is 837634.
Our Services
For Mortgages. We are independent mortgage advisers and we will recommend a mortgage product that is suitable for you following an assessment of your personal needs and circumstances. This will include a detailed assessment of affordability.
We will consider all products and lenders that we have access to. This means we will not consider those lenders that are only available by you going direct to them.
Where you are increasing your borrowing we will consider the merits of both a new first charge mortgage and securing this by an additional mortgage on a second charge basis. You may have the option of a further advance from your existing lender, however, we will only consider this where we are able to deal directly with the lender on your behalf. It may be in your best interest to explore this option and look at the further alternative of an unsecured loan, as these may be more appropriate for you.
For non-investment protection and general insurance contracts. We are an intermediary and will act on your behalf when providing advice and making our personal recommendation(s) to you. We will do this based on a fair and personal analysis of insurers for term assurance, income protection, critical illness, building and/or contents, private medical insurance, accident sickness, and unemployment.
The Costs of Our Services
We would normally charge a fee of up to £535 for providing advice and submitting your mortgage application. However, if the mortgage loan is £100,000 or lower, this would increase to £635. This fee becomes payable on submission of a mortgage application. We do not charge a fee on a Product Transfer application with an existing lender.
We will receive and retain any commission paid by the lender when your mortgage completes. This amount will be confirmed by the lender in their disclosure document. Should you wish, you can request to view the commission rates from each of the lenders we have considered at the time that we make our recommendation to you.
Refund on fees. Please note if we are unable to obtain a mortgage offer, we will refund the broker fee after deducting an administration fee of £135.
Non-Investment Protection and General Insurance Contract
We do not charge a fee for this as we will receive commission from the provider/insurer after the policy has been placed on risk.
Our Ethical Policy
We are committed to providing the highest standard of advice and service possible. The interest of our customers is paramount to us and to achieve this we have designed our systems and procedures to place you at the heart of our business. In doing so, we will:
- Be open, honest and transparent in the way we deal with you
- Not place our interests above yours
- Communicate clearly, promptly and without jargon
- Seek your views and perception of our dealings with you to ensure it meets your expectations, or to identify any improvements required
Cancellation Rights
Certain protection and insurance contracts allow you the right to cancel after a contract has been put in force. Prior to you entering into a contract of protection or insurance, we will provide you with specific details should this apply, including its duration, conditions, practical instructions and any costs for exercising it, and the consequences of not exercising it.
Instructions
We prefer our clients to give us instructions in writing, to aid clarification and avoid future misunderstandings. We will however accept oral instructions, provided they are confirmed in writing.
Complaints
If you wish to register a complaint, please write to Imperium Mortgages Ltd, 95 Mortimer Street, London, W1W 7GB, email enquiries@imperiummortgages.co.uk, or call us on +44 (0) 20 3983 9730.
A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.
If you cannot settle your complaint with us directly, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk, or by phone on +44 (0) 800 023 4567.
Compensation Scheme
If you make a complaint and we are unable to meet our liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme. Further information about the limits applicable to the different product types is available from the FSCS at http://www.fscs.org.uk/what-we-cover/products.
Client Verification
We may be required to verify the identity of our clients to obtain information as to the purpose and nature of the business which we conduct on their behalf, and to ensure that the information we hold is up-to-date. For this purpose we may use electronic identity verification systems, and we may conduct these checks from time-to-time throughout our relationship, not just at the beginning.
Law
This agreement is governed by and shall be construed in accordance with the Law of England and the parties shall submit to the exclusive jurisdiction of the English Courts.
Force Majeure
Imperium Mortgages Ltd shall not be in breach of this Agreement and shall not incur any liability to you if there is any failure to perform its duties due to any circumstances reasonably beyond its control.
Termination
The authority to act on your behalf may be terminated at any time without penalty by either party giving 7 days notice in writing to that effect, but without prejudice to the completion of transactions already initiated. Any transactions effected before termination, and a due proportion of any period charges for services, shall be settled to that date.
Declaration
This is our standard agreement upon which we intend to rely. For your own benefit and protection you should read the terms carefully before contracting our services. If you do not understand any of these, please ask for further information.
